Terms and Conditions

How to make order:

1. Remove hanger from the bike or ask to do this at your local bike service. 
2. Filter hangers by bike brand and by number of fasteners.
3. Compare visually which one is right with your broken hanger.
4. If you are not sure, please feel free to contact us by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) sending us your broken hanger photos (both sides).
5. Add derailleur hanger to cart and go to checkout.

Shipping:

We do our best to deliver your order as soon as possible:

By Lithuanian Post services:

1-3 work days in Lithuania

1-4 weeks Worldwide.

By UPS:

1-5 work days Worldwide.

We always provide tracking of your order shipment for all shipping types.

Returns/Exchanges:

If by mistake the part didn’t fit or there are other problems please contact us by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. and describe problem in details (digital photos will be needed). We will provide exchange or you can return. Return window from delivery date 30 days. 

Refunds:

We have a 100% money back satisfaction guarantee policy. When we receive the returned part, we will credit your purchase price. Please describe reasons, why you are requesting a refund.

If not in Stock:

If we cannot fulfill the order, we will contact you via email and ask you if you would like to:

1. Refund immediately;
2. Keep your purchase information, and complete the purchase when we get a part in stock (we will specify the time).

Also, we provide special parts orders, please write us. A special order is a request for us to acquire a derailleur hanger or parts that we do have in the assortment. Derailleur hangers can be ordered in blue and red colors as a special order.

Contact information:

Company:  UAB Elanus

Company ID No.: 303223851

Adress: Raudondvario pl. 166, Kaunas, LITHUANIA

Post code: LT-47173

Phone: +370 620 15921

Whatsapp:  

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.