Shipping Policy

Thank you for shopping at elanusparts.com. This Shipping Policy outlines how we process, handle, and deliver your orders.

Order Processing

Orders are usually processed and shipped once payment has been confirmed. We carefully pick, pack, and prepare each item for shipment to ensure quality and accuracy.

Shipping Methods and Delivery Times

We offer several shipping options depending on your location and preference:

• Standard POST Services:
  • 1–3 weeks within most EU countries
  • 2–6 weeks worldwide
• UPS Express: 2–7 working days worldwide
• UPS Standard: 3–8 working days most EU countries

If you require a different shipping method (e.g., DHL, DPD, Venipak, Fedex), please contact us and we can arrange it.

Delivery times are estimates and not guaranteed. Delays may occur due to courier schedules, customs processing, or other external factors beyond our control. You will receive a tracking number so you can follow your shipment.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address, selected shipping method, and parcel weight/size. Any import duties, customs fees, or additional charges imposed by your country are the responsibility of the customer unless stated otherwise.

VAT (Value Added Tax)

All prices on elanusparts.com include VAT according to the rules of the European Union:

• For customers within the EU, VAT is applied based on your country's rate.
• For customers outside the EU, VAT is removed from the product price at checkout.
• Import duties, customs fees, or other local taxes are the responsibility of the customer and are not included in our prices.

Order Tracking

For all shipping methods, we will provide a tracking number once the order has been dispatched. You can use this tracking number to monitor the progress of your shipment with the carrier.

International Shipping

We ship worldwide. Import duties, taxes, customs fees, or other local charges that may apply upon delivery are not included in your order total and are the responsibility of the recipient.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at info@elanusparts.com. We will work with the carrier to investigate and resolve the issue. Claims must be made within a reasonable timeline from delivery.

Contact Us

If you have any questions or special shipping requests, please contact us:

• Email: info@elanusparts.com
• Phone: +370 620 15921

Your satisfaction is our priority. We stand by our 100% Customer Satisfaction Policy and strive to ensure every order meets your expectations.